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What will you be working with?
- Improving functionalities of our contact center
- Improving and updating our customer facing ‘frequently asked questions’ page
- Further integration of communication channels into our main customer support tool
- Improving prioritization and handling of tickets currently it’s based on Zendesk with approx. 40 agents
- Improving internal ‘frequently asked questions’
- Testing new versions of our support system
- Reporting and working together with different internal and external stakeholders
- Analyzing current and potential new compliance support system with banking regulations
- Coordinating adding new customer support channels like chat feature
- Leading up to 2 freelancers for support topics and implementing changes
- Supporting client services project team
